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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

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• Can gold be delivered to a different address than the one I registered with?

  Yes it can but you will need to send the request to us in writing at the following address: GoldMadeSimple, 4 Brewer Street, Manchester, M1 2EU, stating that you would like the gold to be delivered to a different address than the invoice address.

  The letter must include your signature and we need to receive it at least 24 hours before the gold is despatched.

  Please note with delivery our contract is fulfilled when any person signs for the package at the address you have requested.  You are taking the risk of the gold being mislaid, or signed for by an unauthorised person.

  
  
• Can I get my Gold grams Delivered?
  Gold grams is where you own a portion of a large gold bar. This means you can't take delivery of it because you own a portion of the bar rather than the actual gold bar. However this is a lower cost investment so if you're not looking to take delivery of your gold this could be the better option for you.
  
• Can I get my stored gold delivered at a later date?

  If you have requested that your gold be stored in our Vault, it is possible to then get this delivered to you with a delivery charge. You should contact the customer services team via email customerservices@goldmadesimple.com or call on 0207 099 7451 if you would like to request delivery of your items. They will be able to advise you on the cost of delivery (minimum £100) and the timescales of the delivery. 

  The cost of delivery is higher than it would be if you choose to have your gold delivered at the point of order because there is a lot of administration involved in removing stored gold from our highly secure vault.
  

  Please note, if you have purchased your gold using a debit card, then gold can only be stored and is not available for delivery at any time. If there was a situation where you needed to get your gold delivered that you had originally paid for using a debit card then we would need you to make a bank transfer for the amount of the original order and then we would refund your debit card with the same amount.
  
• Can I have my gold delivered once it’s gone into storage?
  Yes you can have your gold delivered to you at any time.
  
  However, if you have first requested to have your gold stored and then request that it's delivered later it will cost you significantly more than it would have done if you'd requested delivery when you ordered. This is because the delivery charge is then based on vault handling charges plus the delivery charge by a different carrier.
  
• Do you ship outside the UK?

  For all delivery addresses outside the UK please call Customer Services - +44 (0)207 099 7451 for an exact quote. The cost of delivery will depend on the weight of the gold being delivered and exact delivery address.

  
  
• How long will it take to receive my order?

  The majority of bank transfers will be completed within 3 working days, others within twenty four hours.

  As soon as the funds are received, the order can be processed. Generally, orders will be vaulted or dispatched for posting by the following working day. 

  Delivered orders will be posted out by next day delivery.

  The average waiting time to receive the goods, from the time of the order being placed, is usually between 3 - 7 days, depending on how quickly we receive the funds. However, during busy periods it is not unusual to have to wait between 2 - 3 weeks to receipt of gold. 

  
  
• How much gold can I have delivered and is it insured?
  Within the UK, we only use Royal mail. The maximum amount of gold per parcel is 1 kilo The maximum amount of silver per parcel is 5 Kilos Our insurance covers loss while in transit with Royal Mail from us to you the customer. Royal Mail obtain a signature from your address on delivery. Once the package has been signed for is it no longer the responsibility of Goldmadesimple.com Ltd, we recommend that your provide a secure delivery address and that you are available to provide a signature for the package. Should a loss occur in delivery we can only refund you or resend the parcel once the claim with Royal Mail has been settled, this can take up to 6 weeks. If you are buying a very large quantity of Gold we can arrange a bespoke delivery service by courier.
  
• Where do you deliver to?

  We deliver to all UK addresses.

  We can deliver to addresses outside the UK. Please call Customer Services - +44 (0)207 099 7451. We will be able to provide you with an exact delivery quote. The cost of delivery will depend upon the weight of your gold and the exact delivery address.

  
  
• Who is Liable if my gold goes missing
  It is the Post Office who is responsible for the package until the point that it is signed for, we highly recommend using a secure delivery address where no one else will be able to sign for your package. Gold Made Simple ®’s liability ends when anyone signs for your package at the delivery address provided by the customer at the registration stage.