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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

• Can gold be delivered to a different address than the one I registered with?

  Yes it can but you will need to send the request to us in writing at the following address: GoldMadeSimple, 1st Floor, Blackfriars House, Parsonage, Manchester, M3 2JA stating that you would like the gold to be delivered to a different address than the invoice address.

  The letter must include your signature and we need to receive it at least 24 hours before the gold is despatched.

  Please note with delivery our contract is fulfilled when any person signs for the package at the address you have requested.  You are taking the risk of the gold being mislaid, or signed for by an unauthorised person.

  
  
• Can I get my Pooled Gold Delivered?
  Pooled gold is where you own a portion of a large gold bar. This means you can't take delivery of it because you own a portion of the bar rather than the actual gold bar. However this is a lower cost investment so if you're not looking to take delivery of your gold this could be the better option for you.
  
• Can I get my stored gold delivered at a later date?

  If you have requested that your gold be stored in our Vault it is possible to then get this delivered to you with a delivery charge.
  
  Up to 250 grams £20, 250 to 500 grams £30, 500 grams and over £40.  Full market bars delivery price upon request
  
  Please note, if you purchase your gold using a debit card, the gold can only be stored and is not available for delivery at any time.

  
  
• Do you ship outside the UK?

  For all delivery addresses outside the UK please call Customer Services - +44 (0)207 099 7451 for an exact quote. The cost of delivery will depend on the weight of the gold being delivered and exact delivery address.

  
  
• Where do you deliver to?

  We deliver to all UK addresses at the below costs.

  Up to 250 grams £20, 250 to 500 grams £30, 500 grams and over £40.  Full market bars delivery price upon request

  We can deliver to addresses outside the UK. Please call Customer Services - +44 (0)207 099 7451. We will be able to provide you with an exact delivery quote. The cost of delivery will depend upon the weight of your gold and the exact delivery address.