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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

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• Do you have any experience in the gold industry?

  Jason Cozens and Declan Cosgrove who are the directors and founders of GoldMadeSimple are personally active investors in gold.  GoldMadeSimple is partnered with the leading players in the gold wholesale market and Independent Financial Advisors, to bring the whole experience of buying gold into the 21st century.  On top of this we have 15 years experience in delivering outstanding customer service delivery via the internet.

  
  
• How are you funding the business? How does it make money?
  The initial setup and infrastructure was funded by its directors Jason Cozens and Declan Cosgrove.  We are now in the final stages of securing the first round of external investment which will assist with our expansion throughout Europe and Worldwide.
  
• How can investors be sure that their money is safe and secure
  Gold is a physical tangible asset unlike other 'promises to pay' such as shares or ETF's.  Both the supplier of our gold and where we store our gold are members of the London Bullion Market Association (LBMA) this ensures the gold is 99.99 and 24 carat pure gold.  The gold is also insured when it is delivered.
  
• How do I know this is not a scam website?

  Internet Fraud and scams are nearly as old as the internet itself. There is a fast-growing area of internet fraud perpetrated by dishonest internet marketing and retail sites.
  
  So you will want to know that Gold Made Simple ® is a honest company.
  
  Gold Made Simple ® is based in the UK and falls under UK legislation. It is therefore regulated under English Law.
  
  Management
  Gold Made Simple ® and its management team are very much in the public eye. We are seen as thought leaders in this market as we make it more accessible to all and were invited as Keynote speakers at the Financial Times' 2010 Investors Chronicle Gold Conference have been featured in many reputable publications, such as The Times and The Telegraph.
  
  Companies House
  You can see the details such as our address and company registration details on the About Us page.
  Then you can cross reference this at Companies House, the UK's official company registrar.
  
  Detailed information
  Gold Made Simple ® has invested a lot of time to provide as much detailed information as possible. We aim to be as transparent and as informative as possible. If you have any more questions then please Contact Us.
  
  Customer Services
  Does someone get back to you quickly when you Contact Us? We will ensure that someone from the Gold Made Simple ® customer services get back to you within 24 hours or sooner. This shows that the company is well staffed.
  
  Google
  Do a search on Google and you will see that Gold Made Simple ® have an avalanche of positive feedback and reviews. We have a reputation for outstanding customer service and we continue to invest a great deal of time, effort and resource into maintaining this enviable reputation.
  

  In the Press
  GoldMadeSimple have been regularly featured in the local and national press such as The Times, The Manchester Evening News and The Telegraph. Click here to view the articles on the About Us page of our website.

  
  
• How is Goldmadesimple.com Ltd regulated?
  Gold Made Simple ® is based the UK and falls under UK legislation. It is therefore is regulated under English Law. Regulatory responsibility rests on three mutually independent arms of law enforcement: the investigating authority- the London Metropolitan Police Force, the prosecuting authority- the UK Crown Prosecution Service, the Criminal Courts- the Criminal Court system.
  
• Is Gold Made Simple ® a bank?

  No, Gold Made Simple ® isn’t a bank and because of this no interest is ever paid on any money we are holding in your account.  We do not make loans but we are also not a deposit taking institution.  No liability is created because you own the gold stored by us at all time.

   

  
  
• What does the future look like for the gold price? And why?
  The long term price of gold has always increased and has been the best way to safeguard wealth for thousands of years.  Gold is also a good safeguard against inflation as the central banks and governments are printing more money.  Gold also acts as a safe haven as part of a diversified portfolio.
  
• What is Gold Made Simple ®?
  Gold Made Simple ® is an online gold exchange. Our objective is to make gold accessible to everyone. In the past it was complicated and difficult for private individuals to invest in small quantities of gold.
  
  Our aim is to make it possible for everyone to buy gold however much you have to invest. We want to demystify the process and make the markets simple and easy to understand. This is physical gold that is only owned by you unlike some other forms of 'paper' gold where you have only a promise to gold. We supply 'allocated gold' which means that you have your own bar with your own allocated serial number on it.
  
  You can easily buy gold, have it delivered or stored in the secure London Bullion Market Association vaults and sell it when you want to exchange it for a paper currency.
  
• What is the advantage/difference in investing in physical gold over ETFs or paper gold?
  Investing in Exchange Traded Funds (ETFs), or similar 'paper' investments involve 'counterparty risk' which means that your investment may be at risk if one of the companies involved in the transaction ceases trading, as you are never in possession of the gold that underlies your investment - you simply hold an electronic or paper record of your investment. Investing in physical gold, means that you directly own the gold and are able to take physical possession of it on demand, so that your investment is not subject to 'counterparty risk'. 

  
  

  ETFs traditionally offered benefits of low transaction charges and ability to buy and sell rapidly, however with advances in physical gold services, many of these benefits are matched by physical gold retailers, for example storing physical gold with GoldMadeSimple.com is currently lower cost than any ETF on the market.

  
  
• What makes GoldMadeSimple different to other gold bullion providers? Where do you sit in the market?
  We are different in that we offer physical gold with numbered bars which are allocated personally to you.  We make the entire process of buying gold simple for everyone.  This is all backed by our excellent customer services team.
  
• Why did you start GoldMadeSimple.com

  Jason Cozens and Declan Cosgrove, the Directors and founders of GoldMadeSimple decided to start the company after being advised to buy gold by their own Independent Financial Advisors and following their own personal experience of buying gold as a customer.  They found the process of buying gold complicated with confusing pricing structures and a lack of clarity between the gold terms.  Was it allocated gold, paper gold or ETF's.  What did this mean?  Consequently, they became frustrated by the lack of transparency within the market.

  They soon realised there was a gap in the market to simplify the process of buying gold and make the experience available to anyone and everyone and this is exactly what they have done with GoldMadeSimple.

  At GoldMadeSimple we offer physical allocated gold.  This means you own a bar of gold not a share in a bar of gold.

  In view of the large number of investors wishing to invest in gold it was the perfect time for GoldMadeSimple.

  
  
• Will GoldMadeSimple look into other asset clauses, such as ETF's, gold stocks and gold grams, in the future? What is the future for GoldMadeSimple?
  GoldMadeSimple is looking into simplifying the buying of other forms of  gold such as ETF's, gold funds and shares. These are products which we may offer in the future.