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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

• Am I required to provide identification to buy gold bars?

  For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is being spent in a single transaction or more than £10,000 in multiple transactions over a 12month period then you will be required to provide two forms of identification.  This identification needs to be in the form of one piece of photographic evidence (passport of drivers licence) and two utility bills, to prove your address (utility bills, bank statement, credit card statement).

  However, rather than sending the originals of these documents, we recommend you send certified copies.  You can get copies certified either by an authority figure (Lawyer, Doctor, Accountant, Policeman) or you can take your original documents plus a copy of each document to the Post Office who will certify them for you for a small fee.

  
  
• Are your prices up to date?
  The prices on this site are updated continuously throughout the normal working day and therefore mirror any fluctuations in the spot gold price during the trading day.
  
• Can Gold Bullion form part of my ISA?
  Yes, you can invest in gold as part of an ISA, but there are limitations. You are not able to buy physical gold bullion, as part of an ISA, such as gold bars or coins. You can, however, buy shares in a gold mine or invest directly in gold through an ETF
  
• Can Gold Bullion make up part of my SIPP?
  Yes, SIPPs allow for investment in a wide ranging portfolio, and gold bullion can be part of that portfolio.  Gold Bullion is an approved asset class in the government guidelines surrounding SIPPs.
  
• Can I buy gold through my company, as part of my pension or on behalf of my trust fund?

  We are happy to deal with a wide variety of companies and funds.

  We require photo identification and two proofs of address from all of the parties involved (e.g directors of the company or trustees of a trust fund). We will also need any documentation that relates to the administration of the institution (e.g the VAT certificate).

  
  
• Can I invest in a Gold Mine?
  Yes, an alternative to buying physical gold bullion is to invest in the shares of companies that are involved in the exploration and mining of gold.  This can be a high risk investment as you are relying on the success of the company you have share in and not just the gold spot price.
  
• Can you talk me through the pricing structure and purchasing process?
  Firstly investors come to our website www.goldmadesimple.com and view the range of products at real time prices.  They choose which products they want and then decide whether they would like to have their gold stored in our secure London vault or alternatively they can have it delivered to their home.  The customer can then choose to pay for their gold by bank transfer or debit card.  The customer can also sell their gold back to us on-line.
  
• Do I have to buy a maximum or minimum amount?
  We do not set any minimum or maximum limits for buying gold. We are happy to sell single units of our very smallest bars, right up to several units of our largest market bars.
  
• Do you accept payment by credit or debit card?

  Unfortunately we are unable to accept credit cards. This is due to high transaction charges and to protect ourselves from card fraud.

  However, we do accept payment by debit card or by bank transfer using online banking.  Please note, if you purchase your gold using a debit card, the gold can only be stored and is not available for delivery, this is because of potential credit fraud and charge back issues.

  
  
• Do you base your buying / selling prices on the current gold price?
  The price of gold is updated on the website twice daily to reflect the fluctuations in the spot gold price throughout a trading day
  
• Do you store the Gold Bars?

  Yes we do offer a storage facility. If you choose to store your gold bar or coin in the Gold Made Simple vault it will be held in secure premises in London. Storage and insurance is free, GoldMadeSimple will pay all storage and insurance costs for you.

  
  
• How can I transfer funds to Gold Made Simple so that I can buy gold?

  Before you can add funds to your Goldmadesimple.com account you must be a registered user. Click here if you wish to register now.

  Once a registered user, you can add funds to your Goldmadesimple.com account by bank wire (Bacs). 

  Please make a bank transfer payment to the following account. Please quote your Gold Made Simple User Name and your order number, if applicable. 
  
  Bank: Royal Bank of Scotland
  Account name: Goldmadesimple.com Ltd
  Account No: 10144965
  Sort code: 16-00-79

  Funds transferred by Bacs are usually received within 3 working days after you instruct your bank.

  You will receive a confirmation email once we have received your funds.

  Your gold account must contain adequate funds before your order can be processed.

  
  
• How do I pay for my gold?

  First we will ask you to register and open an account with us. We then accept payment in the form of bank transfer or alternatively you can pay for your gold using a debit card.   However, if you purchase your gold using a debit card  the gold can only be stored in our vaults and is not available for delivery.

  We will supply all our account details on our email confirmation.

  
  
• How do I transfer funds into my account?

  To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer to the following account. You MUST quote your unique GoldMadeSimple username.

  RBS Bank
  43 Curzon Street
  Mayfair
  London
  W1J 7UF

  Account name:Goldmadesimple.com Ltd

  Account No: 10144965

  Sort code: 160079
  

  IBAN - GB69RBOS16007910144965

  BIC - RBOSGB2LXXX

  
  For non UK customers, you will need to use the following information to complete your transfer:
  
• How long will it take to receive my order?

  The majority of bank transfers will be completed within 3 working days, others within twenty four hours.

  As soon as the funds are received, the order can be processed. Generally, orders will be vaulted or dispatched for posting by the following working day. 

  Delivered orders will be posted out by next day delivery.

  The average waiting time to receive the goods, from the time of the order being placed, is usually between 3 - 7 days, depending on how quickly we receive the funds. 

  
  
• Is Gold Made Simple a bank?

  No, Gold Made Simple isn’t a bank and because of this no interest is ever paid on any money we are holding in your account.  We do not make loans but we are also not a deposit taking institution.  No liability is created because you own the gold stored by us at all time.

   

  
  
• Is the price of gold held when I place my order request?

  We cannot hold the price of gold quoted at the time of your order until we have received your funds.

  To guarantee the price quoted when you place your order we recommend that you pre-fund your account.

  If you don't wish to pre-fund your account, we'd recommend that you transfer funds as quickly as possible. Once we have received your funds we can confirm the price of your order.

  To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer to the following account. You MUST quote your unique GoldMadeSimple username.

  RBS Bank
  43 Curzon Street
  Mayfair
  London
  W1J 7UF

  Account name:Goldmadesimple.com Ltd
  Account No: 10144965
  Sort code: 160079

  For non UK customers, you will need to use the following information to complete your transfer:

  IBAN - GB69RBOS16007910144965
  BIC - RBOSGB2LXXX

  Once we have received your transfer, we will credit your account and you can buy gold at the price quoted at the time of order. 

  Click here to register now.

  
  
• What are the delivery methods and costs?

  We deliver to addresses within the UK and Ireland at the below prices.

  Up to 250 grams £20, 250 to 500 grams £30, 500 grams and over £40.  Full market bars delivery price upon request

  The cost to deliver to an address outside the UK will depend upon the weight of the gold being delivered and the exact delivery address. If you order gold to be delivered to an address outside the UK, a member of the GoldMadeSimple Customer Services will provide you with a quote.

  We deliver the gold bars via Royal Mail next day special delivery, fully insured to your registered address. A signature is required upon delivery of the parcel.  Our delivery packages will be discretely wrapped.

  Once the gold has been dispatched we will send you a notification email and provide you with a tracking number for you to track the progress of your parcel.

  If the item is delivered and you are not at home, a calling card will be left and you will need to follow the instructions for how to collect your package or arrange redelivery. 

  We have additional insurance to cover any losses that might be incurred, above and beyond the standard insurance level supplied by Royal Mail, so you will not be liable for any loss.

  
  
• What is Pooled Gold?

  Pooled gold is where you own a portion of a large gold bullion bar. A lower cost investment, you can buy as little - or as much - of the gold bullion bar as you like.
  Because the gold bullion bar is shared between customers, you unfortunately cannot have it delivered, as you would if you bought a bar or coin.

  
  
• What is the spot price?

  The spot price is a theoretical raw price of the gold product.  To this we add our margin, all wholesalers and retailers have to add a margin to spot price to cover their costs.

  We are the most competitive of all the suppliers who are L.B.M.A. (London Bullion Market Association) approved.

  
  
• What sort of identification do you require?
  Your identification is needed to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers licence) and two items which prove your address (utility bills, bank statements, credit card statements). We would recommend that you do not send the originals of these documents. We would prefer that you send us certified photocopies. These should be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee.
  
• Will I get the price as quoted on the website?
  Due to fluctuations in the price of gold we can only confirm the price once we have received your order and we have sent you confirmation of the price. Unless there is a wide fluctuation in the price of your gold bar, we will provide you with a window of two working days after you have received our confirmation in which to transfer the required funds to Au. If you fail to pay within the allocated time, we reserve the right to re-negotiate the deal.
  
• Will you buy back my bars?

  We are happy to re-purchase any gold bars that have been bought from GoldMadeSimple at the very best rates. We offer a minimum of 98% of the spot price for gold bars.

  If your gold is stored in our vault we can confirm the sell price straight away and generally transfer the funds into your GoldMadeSimple account by the next working day.

  If you have had your gold delivered you will need to send your gold back to us. Once we receive the gold, we will examine the gold and confirm via email a price based on the condition of the gold and the current spot price.

  We highly recommend that you send your gold by Royal Mail next day special delivery to ensure a quick and secure delivery. Please note that Royal Mail will insure you for goods worth up to £2,500, for a small fee.