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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

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• Can I get my Gold grams Delivered?
  Gold grams is where you own a portion of a large gold bar. This means you can't take delivery of it because you own a portion of the bar rather than the actual gold bar. However this is a lower cost investment so if you're not looking to take delivery of your gold this could be the better option for you.
  
• Do the gold bars that we sell have unique serial numbers?
  The availability of unique serial numbers and certificates depends on the refinery that a bar comes from. Usually small bars (1gr - 100gr) have neither serial numbers nor certificates. 

  
  

  The majority of 250gr - 1000gr bars will have serial numbers. 

  
  

  If at all certificates tend to be available for the bigger bars (250gr - 1000gr). Generally the certificate is sealed together with the bar and should not be separated from the bar. 

  
  

  The Perth Mint issues a certificate for all their bars (5gr - 100gr only). But the serial number is not on the bar but on the certificate only. But the bar is sealed together with the certificate and should not be separated. 

  
  

  Our bars usually come from the European refineries. 

  
  

  Examples of the refineries that our bars come from: Umicore, Degussa, Suisse Pamp, Valcambi, Heraeus

  
  
• Do your bars come with an assay certificate?

  Whether bars have unique serial numbers and certificates will depend on which refinery they are sourced from. Some of the european refineries do not provide unique bar numbers of certificates and it will depend on availability at the time of your order. Generally the bigger the bar the more likely it is to have an allocated bar number.
  
  You will always receive a paper invoice from gold made simple which will act as your proof of purchase and ownership and when applicable all the information regarding your bar will be sent to you.

  
  
• How do I know that my bars are genuine?

  We are only in partnership with refiners and gold bullion producers that are members of the London Bullion Market Association (LBMA), as such, you can be sure that the gold you buy is of the very highest quality with a .9999 purity rating.  They inspect every gold bar to ensure that it is genuine and perform regular spot checks on our manufacturing process to ensure the high quality of our bars. Every gold bar is stamped with the metal quality and its weight, and bars of 100 grams and above are also stamped with individual allocated serial numbers.

  
  
• How do I know that my gold is safe when it's stored with you?

  Our storage facilities are secure and protected using the latest monitoring and surveillance equipment.
  
  The Vaults are located in London and MIddlesex, we have an extensive insurance policy in order to cover the gold that is held in storage.

  
  
• How pure are the bars?
  All of Gold Made Simple ® gold bars are 24 carat and thus are 99.99% pure gold. Each gold bar will be stamped with 999.9 to show the purity of gold.
  
• What is a carat?
  The purity of Gold is represented by carats. Each Carat represents 1/24 percent pure gold by mass. 24 carat gold is 100 percent pure whereas 14 carat is 58 percent pure.
  
  22 and 24 carat gold are very pure which makes them extremely valuable. The higher carats are actually quite soft; this is why some people prefer to buy a lower carat rating because it is much more durable.
  
• What is Gold Grams?

  Gold grams is where you own a portion of a large gold bullion bar. A lower cost investment, you can buy as little - or as much - of the gold bullion bar as you like.
  Because the gold bullion bar is shared between customers, you unfortunately cannot have it delivered, as you would if you bought a bar or coin.

  
  
• Will you buy back my bars?

  We are happy to re-purchase any gold bars that have been bought from GoldMadeSimple at the very best rates. We offer a minimum of 98% of the spot price for gold bars.

  If your gold is stored in our vault we can confirm the sell price straight away and generally transfer the funds into your GoldMadeSimple account by the next working day.

  If you have had your gold delivered you will need to send your gold back to us. Once we receive the gold, we will examine the gold and confirm via email a price based on the condition of the gold and the current spot price.

  We highly recommend that you send your gold by Royal Mail next day special delivery to ensure a quick and secure delivery. Please note that Royal Mail will insure you for goods worth up to £2,500, for a small fee.