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Help

This is the help section, please see below for the top 10 frequently asked questions.

If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query. 

• 
  
• Can I buy gold through my company, as part of my pension or on behalf of my trust fund?

  We are happy to deal with a wide variety of companies and funds.

  We require photo identification and two proofs of address from all of the parties involved (e.g directors of the company or trustees of a trust fund). We will also need any documentation that relates to the administration of the institution (e.g the VAT certificate).

  
  
• Can I pay by standing order?

  Yes, we've made it simple to add to your gold portfolio on a monthly basis. We'll automatically make the investment for you straight from your Goldmadesimple account by standing order. In this way you can build your investment funds throughout the year, without needing to worry about any single payment.

  When you are ready to begin, complete your standing order form and send the original copy to:

  GMS Administration
  4 Brewer Street
  Manchester
  M1 2EU

  Please note the minimum monthly investment of £100.

  
  
• Can you talk me through the pricing structure and purchasing process?
  Firstly investors come to our website www.goldmadesimple.com and view the range of products at real time prices.  They choose which products they want and then decide whether they would like to have their gold stored in our secure London vault or alternatively they can have it delivered to their home.  The customer can then choose to pay for their gold by bank transfer or debit card.  The customer can also sell their gold back to us on-line.
  
• How can I pre-fund my account?

  To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer .
  

  You MUST quote your unique GoldMadeSimple username, so we can credit your account as quick as possible.

  Please transfer your funds to the following account
  

  Account name: Goldmadesimple.com Ltd
  Account No: 10144965
  Sort code: 160079
  
  RBS Bank
  43 Curzon Street
  Mayfair
  London
  W1J 7UF
  
  For non UK customers, you will need to use the following information to complete your transfer:
  
  IBAN: GB69RBOS16007910144965
  BIC: RBOSGB2LXXX
  
  

  If you are a Co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do not include a reference number or the name of the account holder.
  

  You will receive an email to confirm when your funds have landed in our account.
  

  
  

• How can I transfer funds to Gold Made Simple ® so that I can buy gold?

  Before you can add funds to your Goldmadesimple.com account you must be a registered user. Click on the link below if you wish to register now.

  Below are the methods of payment we accept. 
  
  1. Bank transfer- We recommend that you pre-fund your account. If you are transferring funds after you have placed an order with us we ask that you transfer the amount of your order plus 3% to allow for any fluctuations between now and the time that your funds clear in our account. This will mean that you will have enough funds for us to process your order, even if the gold priced has increased slightly. Any surplus funds will be left in your account and you can use them for further purchases or have them returned to your bank account.

  If you are not pre-funding your account, we recommend that you transfer your funds by CHAPS or Faster Payment in order that they are received as quickly as possible. You will receive an email to confirm once your funds have arrived.
  

  Transfer Details

  Please transfer your funds to the following account and quote your username as the reference.
  

  Account name: Goldmadesimple.com Ltd
  Account No: 10144965
  Sort code: 160079
  
  RBS Bank
  43 Curzon Street
  Mayfair
  London
  W1J 7UF
  
  For non UK customers, you will need to use the following information to complete your transfer:
  
  IBAN: GB69RBOS16007910144965
  BIC: RBOSGB2LXXX
  
  

  Orders paid for by BACS which exceed £5,000 cannot be dispatched until 10 days after the payment has been received by us.
  

  If you are a Co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do not include a reference number or the name of the account holder.

  2. Debit card - We have been advised by our bank not to accept payment by debit card for gold which is to be delivered because we are at increased risk of fraudulent transactions being made using debit card. Therefore, we only allow debit card payments for gold that is to be kept in our vault storage. 

  We can only guarantee the price of debit card orders when they are placed during UK working hours (Monday - Friday, 9am - 5pm). If you place and pay for an order outside of these hours then the price of gold may have changed by the time we come to process your order and we may need to contact you to renegotiate  the price of your order.

  3. Standing Order - Please note that the minimum amount for a standing order is £100. 

  As the price of gold is constantly fluctuating in line with the live spot price, we can only guarantee the price of an order if the customers account has been pre-funded.

  
  
• How do I pay for my gold?
  We have tried to make paying for your gold as simple as possible.
  
  Below are the methods of payment we accept. 
  
  1. Bank transfer- We recommend that you pre-fund your account. If you are transferring funds after you have placed an order with us we ask that you transfer the amount of your order plus 3% to allow for any fluctuations between now and the time that your funds clear in our account. This will mean that you will have enough funds for us to process your order, even if the gold priced has increased slightly. Any surplus funds will be left in your account and you can use them for further purchases or have them returned to your bank account.

  If you are not pre-funding your account, we recommend that you transfer your funds by CHAPS or Faster Payment in order that they are received as quickly as possible. You will receive an email to confirm once your funds have arrived.
  

  Transfer Details

  Please transfer your funds to the following account
  

  Account name: Goldmadesimple.com Ltd
  Account No: 10144965
  Sort code: 160079
  
  RBS Bank
  43 Curzon Street
  Mayfair
  London
  W1J 7UF
  
  For non UK customers, you will need to use the following information to complete your transfer:
  
  IBAN: GB69RBOS16007910144965
  BIC: RBOSGB2LXXX
  
  

  Orders paid for by BACS which exceed £5,000 cannot be dispatched until 10 days after the payment has been received by us.
  

  If you are a Co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do not include a reference number or the name of the account holder.

  2. Debit card - We have been advised by our bank not to accept payment by debit card for gold which is to be delivered because we are at increased risk of fraudulent transactions being made using debit card. Therefore, we only allow debit card payments for gold that is to be kept in our vault storage. 

  We can only guarantee the price of debit card orders when they are placed during UK working hours (Monday - Friday, 9am - 5pm). If you place and pay for an order outside of these hours then the price of gold may have changed by the time we come to process your order and we may need to contact you to renegotiate  the price of your order.

  3. Standing Order - Please note that the minimum amount for a standing order is £100. 

  As the price of gold is constantly fluctuating in line with the live spot price, we can only guarantee the price of an order if the customers account has been pre-funded.

  
  
• How do I transfer funds into my account?

  To pre-fund your account you must have first registered with GoldMadeSimple. You will then need to set up a bank transfer, when doing so you MUST quote your unique GoldMadeSimple username.

  Orders for delivery should be paid for by CHAPS or Faster Payment (same day). Orders paid for by BACS which exceed £5,000 cannot be despatched until 10 days after the payment has been received by us.

  If you are a Co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do not include a reference number or the name of the account holder.

  
  Once you have set up your online account please visit the following page to access further information on making a bank transfer.
  
• How long does it take to open an account?
  Opening an account is quick and easy and takes about 20-25 minutes using our online registration system.
  
• I'm with the Co-op Bank, what process should I take when transferring money to my account?

  If you are a co-op bank customer please also send us an email to notify us that you will be transferring funds to us. Co-op bank transfers do no include a reference number or the name of the account holder.

  
  
• What sort of identification do you require?

  Your identification is needed to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers licence) and two items which prove your address (utility bills, bank statements, credit card statements). We would recommend that you do not send the originals of these documents. We would prefer that you send us certified photocopies. These should be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee.

  Please send to:

  GMS Administration
  4 Brewer Street
  Manchester
  M1 2EU

  
  
• Why do I have to wait 10 days for delivery when paying by BACS?
  When paying by BACS you have a right to recall the payment which we may not be aware of until up to 10 days after the initial transaction hits our bank account.
  
  We recommend using Faster Payments or CHAPS payments because this cannot be recalled. This is the better option because this method is faster and means the price of gold is less likely to have fluctuated.