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Help
This is the help section, please see below for the top 10 frequently asked questions.
If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query.
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Am I required to provide identification to buy gold bars?
For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is being spent in a single transaction or more than £10,000 in multiple transactions over a 12month period then you will be required to provide two forms of identification. This identification needs to be in the form of one piece of photographic evidence (passport of drivers licence) and two utility bills, to prove your address (utility bills, bank statement, credit card statement).
However, rather than sending the originals of these documents, we recommend you send certified copies. You can get copies certified either by an authority figure (Lawyer, Doctor, Accountant, Policeman) or you can take your original documents plus a copy of each document to the Post Office who will certify them for you for a small fee.
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How can I get certified copies of my Identification?
To have your documents certified at the post office take the original documents plus a clear and legible copy of each document to the Post Office. You will need to complete an identity checking service form. The Post Office will then check each document against the original then date and sign each photocopy and stamp with the words ‘this copy is a true likeness of the original’ on each document. The Post Office will then give you back all your documents, your form and a receipt. The cost of this service is £7 and includes up to three documents.
Please note: The Post Office won’t accept cheques for this service.
Please post to:
GMS Administration
4 Brewer Street
Manchester
M1 2EU
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How do I know this is not a scam website?
Internet Fraud and scams are nearly as old as the internet itself. There is a fast-growing area of internet fraud perpetrated by dishonest internet marketing and retail sites.
So how do you know that Gold Made Simple is a honest company?
Gold Made Simple is based in the UK and falls under UK legislation. It is therefore regulated under English Law.
Management
Gold Made Simple and its management team are very much in the public eye. We are seen as thought leaders in this market as we make it more accessible to all and were invited as Keynote speakers at the Financial Times' 2010 Investors Chronicle Gold Conference and were featured in The Times newspaper on May 5th 2010.
Companies House
You can see the details such as our address and company registration details on the About Us page.
Then you can cross reference this at Companies House, the UK's official company registrar.
Detailed information
Gold Made Simple has invested a lot of time to provide as much detailed information as possible. We aim to be as transparent and as informative as possible. If you have any more questions then please Contact Us.
Customer Services
Does someone get back to you quickly when you Contact Us? We will ensure that someone from the Gold Made Simple customer services get back to you within 24 hours or sooner. This shows that the company is well staffed.
Google
Do a search on Google and see if it returns an avalanche of protest posts in forums. We are obviously open to unfair and untrue allegations however if Gold Made Simple were a scam then there would not be just a couple but a lot of angry people out there, we are after all high up on the first page of Google for phrases such as 'buy gold'.
In the Press
GoldMadeSimple have been regularly featured in the local and national press such as The Times, The Manchester Evening News and The Telegraph. Click here to view the articles on the About Us page of our website.
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Is Gold Made Simple a bank?
No, Gold Made Simple isn’t a bank and because of this no interest is ever paid on any money we are holding in your account. We do not make loans but we are also not a deposit taking institution. No liability is created because you own the gold stored by us at all time.
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What sort of identification do you require?
Your identification is needed to comply with HM Revenue and Customs regulations. We require one piece of photographic identity (passport or drivers licence) and two items which prove your address (utility bills, bank statements, credit card statements). We would recommend that you do not send the originals of these documents. We would prefer that you send us certified photocopies. These should be signed by an authority figure (Lawyer, Accountant, Doctor, Policeman) or you can get the copies certified at the post office for a small fee.