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Help
This is the help section, please see below for the top 10 frequently asked questions.
If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query.
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Am I required to provide identification to buy gold bars?
For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is being spent in a single transaction or more than £10,000 in multiple transactions over a 12month period then you will be required to provide two forms of identification. This identification needs to be in the form of one piece of photographic evidence (passport of drivers licence) and two utility bills, to prove your address (utility bills, bank statement, credit card statement).
However, rather than sending the originals of these documents, we recommend you send certified copies. You can get copies certified either by an authority figure (Lawyer, Doctor, Accountant, Policeman) or you can take your original documents plus a copy of each document to the Post Office who will certify them for you for a small fee.
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Can I buy gold through my company, as part of my pension or on behalf of my trust fund?
We are happy to deal with a wide variety of companies and funds.
We require photo identification and two proofs of address from all of the parties involved (e.g directors of the company or trustees of a trust fund). We will also need any documentation that relates to the administration of the institution (e.g the VAT certificate).
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Do you store the Gold Bars?
Yes we do offer a storage facility. If you choose to store your gold bar or coin in the Gold Made Simple vault it will be held in secure premises in London. Storage and insurance is free, GoldMadeSimple will pay all storage and insurance costs for you.
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How can investors be sure that their money is safe and secure
Gold is a physical tangible asset unlike other 'promises to pay' such as shares or ETF's. Both the supplier of our gold and where we store our gold are members of the London Bullion Market Association (LBMA) this ensures the gold is 99.99 and 24 carat pure gold. The gold is also insured when it is delivered.
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How do I know that my gold is safe when it's stored with you?
Our storage facilities are secure and protected using the latest monitoring and surveillance equipment.
The Vault is located on a secure industrial estate in London, UK, that is monitored twenty four hours a day, and our buildings are protected by a variety of security features. We have a full and comprehensive insurance policy with Lloyds of London in order to cover the gold that is held on our premises.
Allocated gold bars are individually boxed and bar numbers can be provided for peace of mind. We are happy for clients to come and view our premises along with their allocated holdings as long as we are given 48 hours notice.
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How do I know this is not a scam website?
Internet Fraud and scams are nearly as old as the internet itself. There is a fast-growing area of internet fraud perpetrated by dishonest internet marketing and retail sites.
So how do you know that Gold Made Simple is a honest company?
Gold Made Simple is based in the UK and falls under UK legislation. It is therefore regulated under English Law.
Management
Gold Made Simple and its management team are very much in the public eye. We are seen as thought leaders in this market as we make it more accessible to all and were invited as Keynote speakers at the Financial Times' 2010 Investors Chronicle Gold Conference and were featured in The Times newspaper on May 5th 2010.
Companies House
You can see the details such as our address and company registration details on the About Us page.
Then you can cross reference this at Companies House, the UK's official company registrar.
Detailed information
Gold Made Simple has invested a lot of time to provide as much detailed information as possible. We aim to be as transparent and as informative as possible. If you have any more questions then please Contact Us.
Customer Services
Does someone get back to you quickly when you Contact Us? We will ensure that someone from the Gold Made Simple customer services get back to you within 24 hours or sooner. This shows that the company is well staffed.
Google
Do a search on Google and see if it returns an avalanche of protest posts in forums. We are obviously open to unfair and untrue allegations however if Gold Made Simple were a scam then there would not be just a couple but a lot of angry people out there, we are after all high up on the first page of Google for phrases such as 'buy gold'.
In the Press
GoldMadeSimple have been regularly featured in the local and national press such as The Times, The Manchester Evening News and The Telegraph. Click here to view the articles on the About Us page of our website.
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How secure is the client's account?
Each client's funds goes into their own separate account which has rigid controls and processes.
When we sell the gold the proceeds of the sale only go to the client's account that originally funded their purchase.
All gold bars over 100g have a unique serial number. This serial number is passed onto the client.
We have a secure account management system that allows the client to continually monitor their gold investments and cash account.
We use an encrypted system with an email Login alert.
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What can I do to protect my account?
There are three things you must do to protect the security of your account. Always create a unique password, keep your password secret and always access your account using a trusted computer.