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Help
This is the help section, please see below for the top 10 frequently asked questions.
If you have any other questions that can't be answered on this page then please email us at customerservices@goldmadesimple.com and you will receive a prompt response to your query.
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Am I required to provide identification to buy gold bars?
For purchases below £5,000 the sale of gold bars can be completed without providing any form of identification. We do ask for your name and address for the invoice. However, if more than £5,000 is being spent in a single transaction or more than £10,000 in multiple transactions over a 12month period then you will be required to provide two forms of identification. This identification needs to be in the form of one piece of photographic evidence (passport or drivers licence) and two utility bills, to prove your address (utility bills, bank statement, credit card statement).
However, rather than sending the originals of these documents, we recommend you send certified copies. You can get copies certified either by an authority figure (Lawyer, Doctor, Accountant, Policeman) or you can take your original documents plus a copy of each document to the Post Office who will certify them for you for a small fee.
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Can I buy gold through my company, as part of my pension or on behalf of my trust fund?
We are happy to deal with a wide variety of companies and funds.
We require photo identification and two proofs of address from all of the parties involved (e.g directors of the company or trustees of a trust fund). We will also need any documentation that relates to the administration of the institution (e.g the VAT certificate).
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Can I invest on behalf of a company?
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Do you store the Gold Bars and how much does it cost?
Yes we do offer a storage facility. If you choose to store your gold bar or coin in the Gold Made Simple ® vault it will be held in secure premises in London. Insurance charges are covered within the storage fee. Details on these can be found on our storing gold page.
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Does Gold Made Simple ® carry out credit checks on clients buying from the website
Yes Gold Made Simple ® may need to carry out credit checks on clients buying gold from the Gold Made Simple ® website. These checks may leave a "soft footprint" on the clients credit history but will not effect the clients credit rating.
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How can investors be sure that their money is safe and secure
Gold is a physical tangible asset unlike other 'promises to pay' such as shares or ETF's. Both the supplier of our gold and where we store our gold are members of the London Bullion Market Association (LBMA) this ensures the gold is 99.99 and 24 carat pure gold. The gold is also insured when it is delivered.
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How do I change my address/personal details?
You can change your personal details online by logging into your account and clicking on Account Settings. It is important that you log into your account to change any personal details because our high level of security system does not allow us to change details on your behalf.
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How do I know that my gold is safe when it's stored with you?
Our storage facilities are secure and protected using the latest monitoring and surveillance equipment.
The Vaults are located in London and MIddlesex, we have an extensive insurance policy in order to cover the gold that is held in storage.
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How do I know this is not a scam website?
Internet Fraud and scams are nearly as old as the internet itself. There is a fast-growing area of internet fraud perpetrated by dishonest internet marketing and retail sites.
So you will want to know that Gold Made Simple ® is a honest company.
Gold Made Simple ® is based in the UK and falls under UK legislation. It is therefore regulated under English Law.
Management
Gold Made Simple ® and its management team are very much in the public eye. We are seen as thought leaders in this market as we make it more accessible to all and were invited as Keynote speakers at the Financial Times' 2010 Investors Chronicle Gold Conference have been featured in many reputable publications, such as The Times and The Telegraph.
Companies House
You can see the details such as our address and company registration details on the About Us page.
Then you can cross reference this at Companies House, the UK's official company registrar.
Detailed information
Gold Made Simple ® has invested a lot of time to provide as much detailed information as possible. We aim to be as transparent and as informative as possible. If you have any more questions then please Contact Us.
Customer Services
Does someone get back to you quickly when you Contact Us? We will ensure that someone from the Gold Made Simple ® customer services get back to you within 24 hours or sooner. This shows that the company is well staffed.
Google
Do a search on Google and you will see that Gold Made Simple ® have an avalanche of positive feedback and reviews. We have a reputation for outstanding customer service and we continue to invest a great deal of time, effort and resource into maintaining this enviable reputation.
In the Press
GoldMadeSimple have been regularly featured in the local and national press such as The Times, The Manchester Evening News and The Telegraph. Click here to view the articles on the About Us page of our website.
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How secure is the client's account?
Each client's funds goes into their own separate account which has rigid controls and processes.
When we sell the gold the proceeds of the sale only go to the client's account that originally funded their purchase.
All gold bars over 100g have a unique serial number. This serial number is passed onto the client.
We have a secure account management system that allows the client to continually monitor their gold investments and cash account.
We use an encrypted system with an email Login alert.
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What can I do to protect my account?
There are three things you must do to protect the security of your account. Always create a unique password, keep your password secret and always access your account using a trusted computer.
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What would happen if GMS went into administration?
The gold you have bought from us and have stored with us belongs to you. You are sent an invoice which represents your proof of purchase and ownership. Should GMS go into administration the adminstrators would have an obligation to allow you to collect your gold from the storage facility it is held in. You would need to make an arrangement prior to collection and you would have to take ID documents with you.
For investments in 'gold grams', as all gold grams owned by customers are stored in the form of physical bars, this guarantees 100% of the gold grams owned by each individual customer, can be returned to them. If the company was not to proceed as a going concern, the gold bars would be sold by the administrator and the proceeds returned to the investors.
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What would happen in the event that the bars / coins stored with Gold Made Simple at Via Mat International were lost or damaged
In the event of a loss you would be able to decide whether to have the bar replaced or have the monetary value paid out. The value will be calculated using the applicable London Market fixing in USD on the day following the day the damage or loss was discovered.